Terms & Conditions

1. Tuition & Payment Terms

• Your monthly payment is not based on the number of lessons that happen in a particular month.
  
• We calculate the cost of all lessons scheduled during your enrolment period, excluding public holidays, and divide that total into equal monthly payments.
• Monthly payments are due on the 1st of each month and are automatically charged to the payment method we have on file through Stripe.

Example: If a student attends two lessons per week from September through June, we calculate the cost of all scheduled lessons during those 10 months and divide the total into 10 equal monthly payments. If the student begins in November, the cost of their scheduled lessons is divided over the remaining months of enrolment.
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Billing Portal Access: You may access your invoice history or update billing information (including changing the credit card on file) securely through our Stripe customer portal: https://billing.stripe.com/p/login/8wM6rO8mn7A2dLa5kk

2. Lesson Cancellation Policy

• Lessons cancelled by the parent/guardian or student are non-refundable.
• With at least 3 hours’ notice, families may request a Personalized Lesson Package in lieu of the missed session.
• If LiteracyTLC cancels a session due to unforeseen circumstances, a refund or rescheduling will be offered.

3. Withdrawal & Termination Policy

• Written notice of at least one month is required to reduce or discontinue sessions.
• All lessons during the notice period are non-refundable and must be paid in full.
• Lessons scheduled after the notice period will be cancelled without charge.

4. Late Arrival & No-show Policy

• Lessons begin and end at the scheduled time. Time lost due to student lateness will not be made up or refunded.
• If the teacher is late, that time will be made up by extending the session or rescheduling.
• A student is considered a no-show if they are absent at the scheduled time or arrive more than 30 minutes late without notice. No-shows are billed in full.

5. Inclement Weather Policy (In-Person Classes)

• In the event of inclement weather, lessons may be conducted online in lieu of cancellation.
• The parent/guardian and teacher should mutually decide on proceeding with in-person lessons.
• If an in-person lesson must be cancelled due to severe weather, efforts will be made to reschedule.

6. Discrimination and Harassment Policy

• LiteracyTLC maintains a zero-tolerance policy toward discrimination and harassment based on race, religion, sex, disability, nationality, or any protected ground under Canadian law. Violations may result in termination of services, or legal action, without refund.

7. Acknowledgment & Agreement

• By registering your child with LiteracyTLC, submitting payment information, and/or participating in our programs, you confirm that you have read, understood, and agreed to abide by these terms and conditions.