Frequently Asked Questions

Answers to frequently asked questions

What are curricular support tutors and how is educational therapy different?

What we are not: Curricular Support Tutors. 

What’s the difference?

Tutors who offer curricular support help students stay on track in school. These are the students that don’t necessarily struggle with learning difficulties. A useful metaphor is a train on track but running behind. A tutor can offer curricular support to help a neurotypical student catch up with his or her classmates and even get ahead. On the other hand, if a train has jumped the track, or has never been on track because of a missing axle, then an entirely different approach needs to be taken. This is where educational therapists step in. 

We are educational therapists. We work with children and teens who have unique learning challenges. Whether they are affected by developmental delays or neurogenetic divergences, we offer customized programs for these kids to rewire their brains using the science of neuroplasticity. This is why we offer not only Orton-Gillingham multisensory learning, but also executive function support, emotional regulation guidance and brain/body training.

Who is Stripe and why do you use them to process payments?

We focus our efforts on educational therapy and building up our expertise and knowledge in that area. We do not want to become experts at securing and processing payments, hence we look to the experts for that. Stripe is the payment processor who we have chosen as they are one of the world's leading payment processing platforms and relied upon by the largest online businesses including: Amazon, Google, Shopify and Instacart. It does increases our costs a bit, as they charge us a processing fee; however, this is well worth it for both ourselves and our customers as it allows you to transact in confidence with convenient payment options without us having to handle any of your financial information such as your credit card or banking details.

If you'd like to learn more, feel free to visit their website: stripe.com

How do I change my payment method or manage my account details in Stripe?

You can view past invoices, change payment method and change your customer information at the Stripe customer portal.

Login to the customer portal using the email address we have on file where your invoices are being sent to. Let us know if you need any assistance.

How do I pay for an intake assessment?

Using our payment processor, Stripe, you can pay for an intake assessment at this link: Stripe payment link

Is sales tax applicable to your services offered?

For Canadians, our services are GST exempt as published in guidance by the Canada Revenue Agency. If you would like to understand these exemptions in detail they are documented here:

For Americans, as we do not have a corporate presence operating currently in any US state, no state or federal sales tax currently applies.

Internationally, as we do not have any international corporate presence at this time, no sales tax is being collected or remitted internationally.

Want to learn more?

Please reach out to us. We would be more than happy to speak to you about you and your child's needs and how our therapeutic multi-sensory methods can support your childs reading, spelling and math learning.